Leveraging AI to provide a more human Customer Experience
| | The Signature, Business Insights is a selection of the best articles that will be of interest to you as CEO / Director or as someone interested in Marketing, IT, CRM or eCommerce. If you want to keep up with the latest news, click here. Storied | | | | | | | | | | | | | Automation is Dead: Welcome to Hyperautomation | | Describing the application of AI and ML to vastly increase the use of automation across more business processes and even augmented humans, Silicon UK assesses whether hyperautomation is the future of digital transformation and how businesses can accelerate their use of automation tools and services today. | | | | | | | | | |
| | | | | [Tribune] Leveraging AI to provide a more human customer experience | Within a customer service department, artificial intelligence pinpoints the customers most likely to respond and allows back, middle and front office processes to be brought into line, according to Estelle Villard, vice-president and head of Medallia France. | | | | | | | | |
| | | Information or forgery: no confusion! | The sharing of information contributes daily to the enhancement of knowledge. However, be careful not to confuse common good with respect of property. Authorized copying of press content must meet well established requirements, and under certain preconditions of proof. | | | | | | | | |
| | | Online FMCG sales increase by 45% worldwide | The growth rate of FMCG products in the world has reached 10% in 2020. Online shopping is growing by 45%. In 2020, 5% of households worldwide have done their shopping online at least once, which is equivalent to 67 million additional households. | | | | | | | | |
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