miércoles, 22 de julio de 2020

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Following the emergency measures put in place in March and the sectoral recovery plans unveiled at the beginning of June, a more comprehensive programme to counter the economic crisis is expected.

 

 
it
 
 

Cybersecurity In a Post-COVID-19 World

As businesses radically altered how they operate, security must be of paramount importance. With masses of remote workers and networks under strain, how should your enterprise ensure post-COVID-19, your organization is safe and secure?

 
 

marketing
 

Covid-19: the advice of dot-com companies' agencies to face it

Considering the lockdown period will be extended until April 15, more and more advertisers will be tempted to communicate again. Which tone should they adopt? How to stay authentic? Here are some clues.

 
 

crm
 

"How to manage better aggressive callers in a call center?", Sarah Boujendar

To which extent are employees impacted by clients' aggressiveness in terms of health and performance? How to accompany them? This is the subject of Sarah Boujendar's Ph. D. thesis, which declares that one out of seven French employees have suffered a verbal aggression from a client.

 
 

Recommended  by our Editorial Chief

Meet The Top Young Entrepreneurs Of The Forbes Under 30 2020

At a time of great global uncertainty, it is hard to see beyond the doom and gloom. Fortunately, our fifth annual Under 30 Europe list delivers a much needed dose of optimism. Here we highlight the young visionary leaders brashly reinventing business and society.

Zero-Party Data: Personalization and Privacy Can Coexist

Zero-party data, the personal information that customers intentionally and proactively share with companies, can be a boon for marketers if they leverage it correctly. But if they don't follow best practices, marketers can also risk driving customers away.

Could COVID-19 destroy globalism?

Decimated supply chains, factories empty of workers and closed borders are the economic calling cards of the current pandemic – is global business still a possibility in a post-COVID world? Since the 2008 financial crisis, increasing use of automation, concerns about ...

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